Refund Policy

REFUND POLICY — DHAIVAM BHAKTH

Last updated: 02-april-2026 

This policy applies whenever paid features (such as pooja bookings,
in-app purchases, or wallet top-ups) are available within the app. Not
every version of the app has purchases enabled — this policy governs any
such transaction whenever it is.

1. WALLET TOP-UPS

Amounts added to your in-app wallet are non-refundable once credited,
except where required by applicable law. Unused wallet balance does not
expire but is not redeemable for cash.

2. POOJA BOOKINGS AND SERVICES

  - Cancellations made at least 24 hours before the scheduled service are
    eligible for a full refund to your in-app wallet
  - Cancellations made less than 24 hours before the scheduled service,
    or after the service has been performed, are not eligible for a
    refund
  - If a booked service cannot be fulfilled due to an error on our part,
    you will receive a full refund

3. PRODUCT PURCHASES

  - Physical or digital products purchased through the app may be
    returned or refunded within [X] days of delivery if defective, not
    as described, or undelivered
  - To request a return or refund, contact us with your order details
    (Section 5)

4. HOW REFUNDS ARE ISSUED

Approved refunds are credited to your in-app wallet within [X] business
days, or to your original payment method where a wallet credit isn't
applicable, depending on your payment provider's processing times.

5. CONTACT US

To request a refund or ask about an order, contact us at:
  Email: info@dhaivam.in
  Website: https://dhaivam.in